Esther
Red (Tristan)

Shipping

We offer free shipping in Europe and we always ship with GLS or UPS. The estimated delivery time varies depending on your location:

Denmark: Within 3 business days. 

Europe: Within 7 business days.

*Please note that custom services might inflict the estimated delivery time.

Do you ship outside Europe?

If you are located outside Europe and want to get your hands on some Shoe Biz shoes, please contact us at customerservice@gardenia.dk, and we will try to sort something out for you.

Where do you ship from?

All items are shipped from our warehouse in Denmark.

When will my order ship?

This is how we do it: You order – We process your order – Then we ship.

We usually take 1-2 business days to process your order. When your order leaves our warehouse, you will receive a shipping notification email with a tracking number and link. Your new shoes are on their way!

Where is my package?

You can track the location of your package through the tracking link in the shipment notification email. If you experience any problems, please contact our courier (GLS or UPS). They are best at tracking the location of your package. If you are in doubt, do not hesitate to contact us at customerservice@gardenia.com.

Please note that it may take up to 24 hours after you have received your shipping confirmation email before the tracking link is active.

Will I be charged duties and taxes?

Within the European Union, no duties or taxes will apply. For shipments outside the EU, there may be duties and taxes on your shipment, which you must be responsible for yourself. Please note that Shoe Biz Copenhagen does not have any control over such fees. For more information, please contact your local customs office.

Returns & Exchanges

Can I return/exchange my purchase?

We always hope that you are happy with your new shoes from us. However, should you not be fully satisfied you can return or exchange your purchase within 14 days of receipt (in its entirety).

Please note that to withhold your right of return/exchange, the item(s) must be returned to us in the same condition as you received them. We do not accept used or damaged goods.

How do I return/exchange my order?

To return/exchange your item(s) please fill out the enclosed return form that came with your order and send it back to us together with the item(s) you wish to return/exchange.

All products returned must be securely wrapped. Any damage caused by inadequate packaging may affect your right to return/exchange. We recommend that you send the products as a package and that you re-use the parcel box you received your order in. Easier for you and better for the environment!

Please label the parcel box with “RETURN PARCEL” and send it to the following address:

Textile Logistics Denmark

C/O Gardenia Copenhagen

Rømersvej 31

DK-7430 Ikast

Denmark

Please note that all return fees are paid by the customer and that we do not accept packages sent COD (cash on delivery).

How long does it take to process a return or exchange?

As soon as we have received your returned package, we will quality-check the item(s) and then handle your request.

If you request a refund, the amount you have paid for your item(s) will be refunded to the same payment card as you placed the order with. If you received a promotional offer or discount, any refund will only reflect the amount you paid.

When we have processed your request of return you will receive a confirmation email and you can expect your refund in your bank account within 4-5 business days.

Claims & Complaints

As a consumer, your purchase is protected under the Sales of Goods Act (including lack rules), which gives you a 2-year warranty on any products bought from us. This gives you the right of having any faulty product repaired or replaced, refunded or reduced in price – depending on the specific circumstances of your case.

If you experience damage to your product during the warranty period, we will repair it free of charge. This requires the damage to be caused by normal usage, and any damages caused by incorrect handling, modifications or gross misuse by the consumer, is not covered by the warranty and will not be justified.

If you have any complaints, please send us an email describing your problem to customerservice@gardenia.dk, and we will attempt to solve it as soon as possible.

If you have to send the product back to us and your complaint is justified, we will refund any reasonable freight costs. If your complaint is not justified, you are responsible for all freight costs during the process. 

Please note that you are responsible for the product(s) up until our reception. All products must be securely wrapped, and we recommend you keep hold of the postal receipt and tracking number.

Do you have any questions?