Shipping

Denmark
Delivery with GLS at a pick-up point. Free delivery within 3 working days. 

Europe
We ship to all countries in Europe. Free delivery with GLS within 7 working days.

Please note
In countries, where the packaged must go through customs; longer delivery can be expected.

Returns

14 days return right 

When you shop online at www.shoebizcopenhagen.com you have 14 days to cancel, where you can inform us that you regret your purchase and then return the item(s) to us. Your rights runs from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order that are delivered separately, or if a product that comes in several batches, the period runs from the receipt of the last item.

After receiving, only handle the goods in a way so that you can establish the nature, characteristics and the way they operate. To execute the return right, you should fill out the enclosed return form and sent the goods within 14 days.

Return Address

You must return your order to our warehouse located at:

Textile Logistics Denmark
C/O Gardenia Copenhagen
Rømersvej 31
DK-7430 Ikast
Denmark

Please fill out the cancellation form send with the package and leave a note about how we should handle your return by exchange or money back on your account. We will handle your return when we have received the item. If you want the money back from your return, please note that the amount will be transferred to the same credit card as you paid the order with. It may take a few days before you will be able to see the money on your bank account.

All return fees are paid by the customer.

All products returned must be securely wrapped. Damage caused by inadequate packaging may be that your rights are removed. We recommend that the product is returned via GLS, and the product is sent as a package. In this way, it is possible to track the package in the system, remember to note the tracking id.

Once we have received the goods and accepted the return, we will transfer the amount to your account. We will refund your amount to the credit card on which goods were purchased. This is to prevent illegal use of stolen credit cards.

Important

Please write with big letters "RETURN PARCEL" outside of the box/ parcel. We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return them within 14 days. We do not accept packages sent COD (cash on delivery).

Refunds

When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase (including freight cost). The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.

NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

- You have actually taken the goods in use
- It has been damaged while you were responsible for it
- You have handled goods in other ways than necessary in order for you to determine the nature, characteristics and the way they operate

- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.

Warranty 

As a consumer, you have a 2-year warranty, which means that you either get it repaired, replaced, refunded or a reduction in price, depending on the specific situation. This condition of the claim must be justified. If the product breaks during the warranty period, we repair free of charge on our or the manufacturer’s workshop. Damage to products caused by error handling, modifications or gross misuse by the user, is not covered by the warranty.

Claim/Complaints 

Your purchase is covered by the Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behaviour.

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments. Before returning the claim, please sent your complaint to gardeniacopenhagen@gardenia.dk.

Returning of claim must be sent to our store, located at:

Gardenia Copenhagen
Gl. Kongevej 107
DK-1850 Frederiksberg C
Denmark

In January 2016 a new legislation in relation to the Consumer Complaints Act was published. We will always suggest to contact us and solve any complaints but in case your dispute remains unresolved, you are eligible to contact Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby, Denmark, at www.forbrug.dk or the European Commission’s Online Dispute Resolution platform. http://ec.europa.eu/consumers/odr/ 

Note: We do not accept packages sent COD (cash on delivery) or similar. 

By justified complaint we will refund reasonable freight costs 

If the complaint is justified, we will refund your reasonable shipping costs to send the product back to us. Otherwise, you must bear all costs of transport, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for shipment. You have the responsibility of the package / goods up to our reception. So keep postal receipt and tracking number.

Are your unsure? 

If there arise doubts, Shoe Biz Copenhagen recommends that you contact us at gardeniacopenhagen@gardenia.dk